Structure and Governance

Norbert Wiener, who wrote Cybernetics in 1948 and first studied the social and ethical implications of computers, writes:

Cybernetics takes the view that the structure of the machine or of the organism is an index of the performance that may be expected from it.

How’s that for prescience? When I read this, I think about all the buzz around content strategy and the watchword “governance”. It seems to me that Wiener puts his thumb right on an important point: poorly-structured organizations produce poorly-structured websites (as well as software and hardware).

When you find a well-structured, thoughtful website you can bet that a healthy organization with good governance lies behind it. (via the Stanford Encyclopedia of Philosophy: Computer and Information Ethics).

Here’s an interesting take on the core skills of a UX designer. (via The T-Model and Strategies for Hiring IA Practitioners: Part 1 :: UXmatters)

Here’s an interesting take on the core skills of a UX designer. (via The T-Model and Strategies for Hiring IA Practitioners: Part 1 :: UXmatters)

This is a great article. I recently started using a Rhodia dotPad for this purpose, and it’s a great way to solve design problems. You can quickly sketch out several alternatives to the same layout, get a sense of how many pages you’re going to need, etc. The key is that you are free to draw as quickly as you can think. via I <3 Wireframes.

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Genevieve Bell, director of interaction and experience research at Intel Corporation, says when she approaches technology she is “less interested in thinking about the piece of technology itself and more interested in the kind of work that technology is trying to do and the larger context in which it finds itself.”

In the following interview, Bell discusses her experience as a “Thinker in Residence” and how anthropology concepts can be used to make tech more consumer centric.

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— via O’Reilly Radar

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Object of Play What has been a time-proven exercise in product development applies equally well in developing any new idea: writing the elevator pitch. When developing and communicating a vision for something, whether it’s a new service, a company-wide initiative, or just a good idea that merits spreading, a group will benefit from going through the exercise of writing their elevator pitch.

Often this is the hardest thing to do in developing a new idea. An elevator pitch must be short enough to deliver in a fictional elevator ride but also contain a compelling description of the problem you’re solving, who you’ll solve it for, and one key benefit that distinguishes it from other ideas.

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Gamestorming: Elevator Pitch - O’Reilly Answers

Developing a Taxonomy

I’ve been writing a handful of blog posts at the LSNTAP (that’s Legals Services National Technology Assistance Project) blog for my internship this summer. The most recent is called How to Develop a Taxonomy for Your Legal Services Organization. Go see what I’ve been up to, will ya?